If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request
Cover Whale’s goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred or retained. In terms of the physical security of our servers and web hosting, be advised that the Cover Whale servers are all located in the United States in areas with security procedures, and that we use firewalls and implement available state-of-the-art security technologies. These safeguards help prevent unauthorized access to any Personal Information Cover Whale may collect.
The Types of Information Collected By Cover Whale
The Cover Whale website will pose questions to visitors as part of Cover Whale’s effort to publish real insurance rates for you. We collect sensitive information such as name, physical address, social security number, driver license number and credit card number. We may use this information to verify your driving record or when you choose to buy insurance, etc. These questions will also include items typically asked by automobile insurance providers such as zip code, date of birth, education level, years of driving experience, number of cars owned and/or driven, number of accidents, number of moving violations and so forth. Further, in instances where the website visitor completes a “contact me” form, we will ask for that website visitor’s name and telephone number.
When you sign up to get a quote from Cover Whale, we ask for your email address. This information lets us send your rates after you leave the site, so you can have them handy. Additionally, your email address enables us to retrieve your quotes — thereby skipping the process of filling out the application form again — should you return to the Cover Whale site.
You may also provide personal information about other people, such as their name, date of birth and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us.
We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. “This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.” If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you include: household information, credit reports, and driving incident reports.
We may provide your personal information to companies that provide services to help us with our business activities such as email services, job applications and chat/live features. These companies are authorized to use your personal information only as necessary to provide these services to us.
We also share your information with our insurance partners to be able to provide you with accurate insurance quotes. You may be contacted by the respective insurance carrier from which you purchased an insurance policy, as is necessary to service and renew the policy. If you have changed your mind would like to cancel your policy, you may contact us or the respective carrier to cancel the policy and/or help remove your information from their system.
Cookies and Other Tracking Technologies
Cover Whale and our marketing partners and service providers use cookie or similar tracking technologies. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve the quality of your experience when interacting with our website.
Behavioral Targeting / Re-Targeting
. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
User Access and Choice
Upon request, Cover Whale will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update or delete/remove it by emailing our Customer Support or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for a minimum of one year or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Cover Whale Communications
Cover Whale was created to provide consumers with an excellent experience when shopping for insurance. With this in mind, we don’t send spam and your feedback is welcomed at any time.
When you purchase a policy via Cover Whale, you agree to receive Cover Whale’s service communications regarding your policy and your primary usage of our products and service, such as billing notices, confirmations of changes, and changes to our products and service. You may not unsubscribe from these service communications.
From time to time, Cover Whale may send you emails about our promotions or third-party promotions. In addition, prior to purchasing a policy or after canceling your policy, Cover Whale may send you emails to remind you to complete the application process, confirm your quote, invite you to come back to get a new quote and purchase a policy. We believe they are helpful, but you can opt out of these emails at any time. Each of these emails we send has an unsubscribe link. If you click on the link, you won’t hear from us again (unless you change your mind)!
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets
Compliance with Children’s Online Privacy Protection Act
The Cover Whale website is not designed to attract anyone not of legal driving age in the United States. Persons under the age of 16 should not use the Cover Whale website, and upon reading this should leave the Cover Whale site immediately. Accordingly, under no circumstance does Cover Whale seek to collect Personal Information from people under the age of 16.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our billing forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) and Transport Layer Security (TLS) technologies.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us.
Compliance with Legal Requirements; Law Enforcement
In certain situations, Cover Whale may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Any information collected by Cover Whale may be shared if it is necessary to investigate, prevent or prosecute illegal activities, suspected fraud, violations to the Terms and Conditions, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request or as otherwise required by law or a valid government request (including, but not limited to, search warrants, subpoenas or court orders). Cover Whale may also share information if it is acquired by or merged with another company. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We may also disclose your personal information to any other third party with your prior consent.
Your California Privacy Rights
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us a written request at:
Cover Whale Insurance Solutions Inc.
30211 Ave de Las Banderas, Suite 200
Rancho Santa Margarita, CA 92688
Last updated August 20, 2019